Category: Industry News

The Industry Conference kerfuffle...or how 2 people got fired

by Graham Email

See this story about an incident at a developer conference. Briefly, after two male developers were heard loudly making off-color sexist jokes, a woman admonished them, then named-and-shamed them on Twitter. Result: an Internet firestorm, and within days… more »

The curse of IVR solutions in support centers and how to bypass VR altogether

by Graham Email

Most of us by now have been struggling with the tendency of corporations to replace front-end telephone answering people with Voice Response systems. On the surface, this makes a lot of sense. Why pay humans to perform the task of routing calls to the… more »

Interesting Post about code names

by Graham Email

Since I am currently knee-deep in Microsoft technologies, I also have been looking at the history of Microsoft code names. Robert Scoble started an interesting discussion a few months back about wider industry use of code names, which included a response… more »

I received an email from Google...

by Graham Email

...after I wrote to them commending them for their stance on resisting the demand for data from the US Government. Of course, that was before the news broke that they have agreed to facilitate blocking of web site content inside China... Here is the rep… more »

Google vs. the US Government

by Graham Email

Google is currently embroiled in a legal dispute with the US Government over a demand that it hand over large amounts of search engine usage data. The government has shown no probable cause requiring the access of this data. The demand is apparently conn… more »

Interesting perspective on naming

by Graham Email

...in which Seth Godin explains how the rules of naming yourself on the internet have changed in the last couple of years, driven to a fair extent by the influence of search engines. more »

Email Destroys your IQ...

by Graham Email

Operating in an environment based solely on interruption-response may be bad for people's IQ over a long period of time... To which my response is "D'oh!" more »