American Airlines screws us over baggage transit

American Airlines is rapidly sinking down our list of airlines for leisure flying.
We checked 2 bags into DFW on Monday for the trip to Belize
When we arrived in Belize city, only one bag came off the conveyor
So once it was clear from talking to the baggage handlers that there were no more bags to be unloaded it was off to the AA office.
It soon became clear that no, our bag had not made it onto the flight. It was still at the departure gate in DFW. There was no reason advanced for the bag having not made it onto the flight However, we were not alone, a whole bunch of people were also in line for the same reason.
AA said that they would send it to BZE via MIA overnight,, which meant it would arrive at BZE at lunchtime today.
They said they would send it down to Plancencia later in the day via one of the regional airlines (Maya AIr or Tropic Aiir) that flies to Placencia.
This is our biggest bag, containing our snorkelling gear and most of mary’s shoes.
As of now, we still do not have the bag. It is still at BZE, awaiting space on a feeder fight. Missing bags can only be sent down on a space available basis, and the bag only cleared customs at 4.45 pm today, which was too late for a flight with baggage space.
So we will not get the bag until tomorrow at the earliest.
This is not good. We have had to shuffle trips around because of this. The AA agent at BZE told us that there are nearly 100 bags that have been lost that they are trying to route to the owners.
I am pissed. This was a stateside SNAFU in DFW and now our Chrstmas is being impacted.

UPDATE – The bag finally came down from BZE to Placencia on the 11.30 TropicAir flight and we picked it up from the airport at 12.30 CST. Only 2 days later than we should have taken possession of it…

UPDATE 2 – To add insult to injury, our medium sized bag came off the conveyor at DFW on the return leg missing a wheel. The missing wheel is on the wrong side, so it makes the baggage non-wheelable in any orientation i.e. unusable. GRRRRRR.


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