I just love LightSpeed

by Graham Email

Link: http://www.anrheadsets.com

I just love vendors who not only supply a quality product, but who stand behind it.
In 2000, when I purchased the Long-EZ, I bought two Lightspeed 20XL headsets. I subsequently sold one on to Jesse when he wanted a second for his Cozy, and used that money to buy a LightSpeed 3G headset from James Redmon, whose head clearly is not as big as mine...he had bought the headset but it didn't fit his head properly.
A couple of years ago one of the stirrups broke on the 20XL. I phoned Lightspeed. They sent me 2 new stirrups by return mail at no charge.
Last year, the ANR unit began playing up. Again I called Joe at LightSpeed. They sent me a brand new new battery box unit with fitting instructions, again at no charge.
More recently, a plastic component on the underside of the headband broke on the 20XL. Today I phoned LightSpeed and again talked to Joe. Once again, I am getting a new plastic component sent to me. Also, LightSpeed is sending me new stirrups, which are apparently now made of a tougher more durable material.
Tremendous customer service. If all vendors were as good as this, customer service in the USA would be a pleasure, instead of the wild-goose chase and teeth-grinding experience that it usually becomes.