Yearly Archive: 2017

Narcissistic leaders – sycophant archetypes

One of the obvious co-morbid behaviors of narcissists is that they surround themselves with sycophants, who are in place specifically to do their bidding.
In the world of showbusiness, the collection of sycophants became known as an entourage, and many celebrities became notorious for the size and bad behavior of their entourages.
In the world of business, entourages are less common, but still can be observed.
However, more commonly the narcissistic corporate leader surrounds him or herself with trusted people who will enable their leadership style, wants and needs. They may not walk around as a pack in public, but everybody soon works out who the sycophants are. This is usually easy to determine, because they go with the leader wherever the leader goes. Within days or weeks of arriving at his or her new job, the sycophants show up, often with new roles for the new shiny improved organization that the leader is usually loudly and rapidly implementing.
The team members for Team Sycophant have to meet some rather elementary behavioral criteria:

– Obeisance
Expected to unquestioningly obey the leader at all times, no matter how bizarre the demand might be

– Unconditional loyalty
Expected to show total loyalty to the leader at all times, publicly and privately

– Impervious to any message not coming from or approved by their leader
Expected to ignore any and all pushback and dissent, and merely to repeat the leadership directions and mantras

In return, sycophants are often very well-paid compared to other members of the corporation’s workforce that their nominal level. However, they owe their position almost entirely to the narcissistic leader’s whim. Narcissistic leaders have a habit of whimsically changing their minds, so sycophants, like courtiers in a medieval monarchy, can fall out of favor and be dispensed with (although, fortunately, literally losing one’s head is not their fate today). A significant portion of their exaggerated remuneration has to be seen as “danger money”.

Sycophants that are brought in by the narcissist fall into one of four general archetypes detailed below.
Sometimes the roles and archetypes are combined. Frequently, the Enforcer and Hatchet-man are the same person, because of the overlap in the required behavior pathology. Sometimes the narcissist retains the role of hatchet-man.

1. The Doer
Doers are the troops for the narcissist to impose his or her will on the corporate group. They are usually young, inexperienced, obedient, and they present themselves as the palatable alternative to the Enforcer. Their interactions become a variant of “Good Cop, Bad Cop”. They would probably not have a role in the organization if the narcissist was not present.
Narcissistic leaders often have a bench of Doers that they can call upon to replace members of the narcissist’s new organization who quit or who are dispensed with.

2. The Enforcer
The Enforcer’s role is to neutralize or eliminate all dissent and ensure total committment by teams to the execution of the leader’s demands. This is achieved by a mixture of intimidation and bluff. The elimination of dissent is usually unsubtle, comprising warnings that dissent will not be tolerated, followed swiftly by the exiling or termination of dissenters. The exiling or termination approach also extends to any team members deemed to be “not with the program”, i.e. insufficiently committed or capable. If they are dispensed with, they are replaced by one or more Doers.
The Enforcer is usually an older person, experienced in project and program management.

3. The Hatchet-man
The hatchet-man is the appointed executioner for the termination or elimination of people who are deemed to be no longer of any use to the leader. This usually involves firing the individuals. The hatchet-man may also be the person responsible for implementing other punitive actions designed to drive out dissenters, such as the elimination or bonuses, denial of benefits, promotions etc.

4. The intellectual
The Intellectual is on payroll to provide concise, plausible-sounding published rationalizations for the actions and direction of the leader covering two main areas:
– Deal Making
Narcissistic leaders often lack any appreciation of strategy, especially if (as is common) they derive their main enjoyment from deal-making. The main strategy of a deal-maker is to make the next deal bigger, and splashier than the last one, or to increase the number of deals, which usually translates to bigger revenues for the employer. The intellectual can provide a convincing post hoc rationalization of the deals that gives the appearance thay they are part of an overall strategy
– Explanation of change orders
Narcissists, lacking impulse control, are prone to issuing demands for changes that are impulsive (i.e. not even half-baked), and expecting immediate action. The intellectual has the job of creating explanations and justifications for the change demands that appear to make sense to an observer that either does not understand the pathology and process at work, or who lacks an inquiring mind.
The Intellectual is often affable, collegial, and, unlike the other three archetypes, superficially collaborative. However, they are still working for the narcissistic leader, and they have no interest in doing what is right, good and proper. Their job is to provide intellectual cover for whatever actions or directions have been demanded by the leader.

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“I expect loyalty” and what it really means

One of the common features of communication between humans is the use of what Steven Pinker calls “Indirect Speech”. This comprises one or more statements whose superficial meaning is to be largely ignored, the recipient of the statement(s) is expected to parse and understand the underlying (indirect) meaning.
Two examples suffice:

“Bless his heart”!
Translation: My God that guy is a stupid moron

“Nice little business you’ve got here. Be a shame if something was to happen to it”
Translation: A physical threat, usually based on some combination of revenge, or extortion

Which brings us to the testimony from James Comey today. Apparently one of the things that President Trump said to Comey in his 1:1 meeting was “I need loyalty. I expect loyalty”.
Hmm.
OK.
Based on my 39 years in corporations and leadership, if a leader sat me down in a private 1:1 situation, looked at me and said “I expect loyalty”, my first instinct would be to wonder what the leader was about to ask me to do that violated one or both of (a) ethics guidelines, (b) the law.
“I expect loyalty” is not a request for support in this context. It is a demand for unquestioning obeisance.
In this context it was a demand that Comey, by the very nature of his job, could not and should not have been prepared to meet. His loyalty is to the Constitution and the law, not the President, even though he served at the pleasure of the President. Remember that government officials swear in their oath to uphold the Constitution, not be blindly loyal to the POTUS or any other leader.

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Gregg Allman

Gregg Allman, the remaining half of the Allman brothers, passed away suddenly last week at the age of 69.
In reality, he had been dodging the Grim Reeper for the best part of 10 years, since discovering that he was suffering from liver failure due partly to Hepatitis C. His prodigious prior alcohol ingestion probably had a lot to do with the liver issue also. After a liver transplant and a difficult recovery, Allman had been touring intermittently, in between further bouts of ill-health.
Many people with drug and alcholol abuse problems are essentially self-medicating to address deep trauma. In Gregg Allman’s case, the trauma dated back to 1971 and 1972.
By the Fall of 1971, the Allman Brothers, the band that Gregg and his elder brother Duane had formed in Jacksonville FL in 1969, had matured into one of the great live musical acts. The band, built around the twin guitar playing of Duane and Dickey Betts, with Gregg providing Hammond organ and gritty vocals, with two touch drummers in Butch Trucks and Jai Johnny Johansen, and with Berry Oakley maturing into one of the great bass players, had toured non-stop for over 2 years, sometimes playing 2 sets a night, and had gradually morphed into an ensemble that was beginning to blur the boundaries between blues, rock and jazz.
The band’s first two studio LPs, “Allman Brothers Band” and “Idlewild South”, contained interesting original compositions that bore only a passing relationship to the blues. Tunes like “Dreams” and “Midnight Rider” impressed fellow musicians, but it soon became clear that the Allman Brothers were a far better live band than a studio band. In the studio, they often sounded stilted and tentative. Live, they soon became a pin-sharp band, capable of playing almost anything and interpreting other people’s tunes in a way that made it sound like only they could have written and arranged them.
Although the band’s initial repertoire was rooted in the blues, the cliched 12-bar blues form soon became a minority part of the band’s book of tunes. In addition to their own tunes, based on other musical forms, or modified blues forms, they also had a book of interpretations of old blues-based tunes, again with modifications to the musical forms.
By the time that Tom Dowd captured the band live at the Fillmore East in early 1971, to create one of the great live rock albums, the band was beginning to move into a zone that made them almost unclassifiable. A tune like “Hot ‘Lanta”, finished literally days before the Fillmore dates, illustrates the direction shift. Based on the blues form, the tune cycles through the theme, solos from the guitarists and the drummers, to a very slow melancholic hanging ending quite unlike any blues band’s standard cliche-ridden ending.
Film and audio records of the Fillmore dates and other concerts from the same time show clearly that although Gregg Allman, by virtue of being the band’s singer, looked and sounded like the frontman, this was Duane’s band. Duane directed the band on-stage, and it is his voice making most of the between-song announcements. Duane was constantly moving forward, in his own playing and with the band’s book of tunes.
And then, everything collapsed. On 29th October 1971, Duane Allman was fatally injured in a motorcycle crash in Macon, Georgia. Just over one year later, Berry Oakley would die in remarkably similar circumstances, also as the result of a motorcycle accident.
Suddenly, the Allman Brothers, who were well-positioned to make a major musical impact, were leaderless. Gregg and Dickey Betts became the leaders of the band after Duane’s death, and replaced Duane Allman’s fiery guitar with the jazz-tinged piano of Chuck Leavell. With Betts now a major compositional force, and taking over a lot of the lead vocals, the band rapidly morphed away from jazz-influenced blues and towards country-rock, becoming the de facto leaders of the whole “Southern Rock” movement of the early to mid 1970s. For several years, the band enjoyed massive success with hits like “Ramblin’ Man” and “Jessica”.
Then, slowly, the band fell apart, and it became clear after the fact that Gregg Allman, like many musicians, had been captured by drink and drugs, from which he had difficulty escaping. He testified against a band roadie to avoid jail time for hard drug possession, which effectively broke up the band in 1975.
After that, Allman embarked on a long period of intemittent activity, blighted by substance abuse. There was a short-lived marriage to Cher, which produced an odd LP “Allman and Woman”, a failed attempt at sounding like Ashford and Simpson. There were Allman band tours, and reformations of the Allman Brothers. The band toured in several incarnations for many years, without or without Dickey Betts.
Listening to a tune like “In Memory Of Elizabeth Reed” 45 years after it was recorded, one is struck by the acuity of the composition and the sheer tightness and pin-sharp playing of the original band, and it is impossible to wonder how great the Allman Brothers could have been as a band without the deaths of Duane Allman and Berry Oakley. Sadly, Gregg Allman probably spent a lot of the rest of his life wondering the same thing, and this may be why he died suddenly a week ago, after a difficult life.

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Uber and the Dot Com meltdown – deja vu all over again?

I arrived in the USA in the Fall of 1998, at a time when a revolution was being plotted in start-up rooms, and pitched to eager venture capital firms and private wealth funds.
What was to become known as the Dot Com era was beginning. With the appearance of usable web interfaces around 1996, the Big Idea that germinated in boardrooms was that all manner of business interactions, instead of being conducted face-to-face in what were termed “brick and mortar” locations, or via telephone, would occur via web sites.
The premise was that disruptive innovation was coming to business with consumers via internet-based interaction.
A lot of people loved the idea. In my industry sector at the time, airlines, hotel chains and transportation service providers were rubbing their hands in glee at the thought of being able to sell direct to the public. They were, as they saw it, impeded financially by having to sell via intermediaries such as GDS vendors and travel agents, who all took a percentage of their revenues. With this new model, who needed the grasping middleman? Suddenly, another words was on a lot of people’s lips. Disintermediation.
From my new IT perch in the USA, I watched over the next 2 years as the Dot Com era showed up, grew exponentially, crested, and then imploded. Like all bubbles, it burst spectacularly, with most Dot Com startups being shuttered, sometimes after burning through horse-choking piles of cash before failing (hello WebVan).
There were a whole host of reasons why Dot Com turned out to be a bubble, ranging from ludicrous over-optimism, a total lack of realism (who knew that building scaleable web sites could be..well, kind of difficult), and the presence in the mix of a fair number of bullshitting charlatans all uttering variants of the mantra “if you build it, they will come”.
The Dot Com era is now far enough away in many rear-view mirrors to have been almost forgotten by many people in and outside of IT and Tech. This is not surprising, given the well-documented (and somewhat necessary) tendency of humans to remember Good Stuff and mysteriously fail to remember Bad Stuff.
It is certainly far enough away for start-ups to be able to collect large amounts of VC cash and proceed to burn through it at a merry rate. Just like the Dot Com era, many VC-backed businesses today may never be profitable. I am still trying to fathom if Twitter can ever make money, given that it cannot regulate content, and as I keep saying, all free internet sites eventually suffer from UseNet Syndrome.
One of the most-funded startups toaday is Uber. Like many Dot Com-era businesses, Uber’s value statement is based on disruptive innovation – the ability to call up a taxi ride online, have it arrive quickly, and pay either online or in person. Uber has been expanding rapidly for a few years now. As is normal for what looks like a disruptive technology (certainly disruptive if you are a cab driver in a big city), Uber’s expansion has run into roadblocks, some of them related to the reality that legislation does not have the ability to handle disruptive innovation. Just like the drone/UAS industry, many cities and states are not set up to facilitate an internet-based ride-hailing business, and some of them are hostile (see Austin TX).
However, at the end of the day, Uber has to make money, or it is ultimately doomed. The problem is that it may never be able to make money. Uber’s strategy clearly involves transitioning in the future from owner-driven cars to autonomous vehicles, thus eliminating another intermediary source of cost (the driver). However, given the comment I made about legislation not keeping up with technology, it is not clear how soon that can happen.
This article makes the claim that Uber is actually doomed with its current business model, and may end up as another WebVan. The money paragraph is this one:

…Uber lost at least $2 billion in 2015, a shocking deficit it followed last year with a loss of $2.8 billion — a number that didn’t even include its star-crossed attempt to break into the Chinese market. Much of those losses had come in the form of subsidies: Uber was paying bonuses to drivers to get them on the road and keep them there, while subsidizing rides for users by charging well below the true cost. The idea was to get people so addicted to the Ubering lifestyle that the app would be baked into their lives, to such a degree that no one would much care if and when the subsidies went away and the price went up. Or Uber would simply drown its competitors in cash until the advent of autonomous cars got rid of its biggest cost: drivers.

It’s the Dot Com era all over again – a start-up flush with VC cash is clearly willing to endure massive short-term losses (the amounts of money that Uber is prepared to lose are making WebVan’s losses look like chump change), in the hope of establishing a dominant market position. Baked into the whole current business model is one of the oldest tricks of an aspiring business monopolist (predatory pricing), coupled with an optimistic belief that a disruptive technology (autonomous vehicles) will ride in and Save The Day.
My humble opinion is that Uber cannot succeed as a buisness because it relies on too many cards in its poker deck falling its way. Uber’s claimed market capitalization of up to $60bn is a polite fiction for a business that is losing $2bn a year. Anybody who believes that probably also believes in rainbow pixieland and unicorns, and deserves to be parted from their money.

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Round-up – Thursday 1st June

1. US Withdrawal from the Paris Accords – the pathology
On one level, this was predictable.
The prevailing sentiment of the current Administration is based on a combination of anti-globalist sentiment and juvenile petulance. If they think that a treaty, or agreement with another country or group of countries is not equitable for the United States, they just metaphorically sweep the papers off the table, kick over the chair and walk out of the room.
Geopolitics is complex and subtle. Donald Trump and his band of followers lack the ability to understand complexity, and certainly lack any degree of subtlety when dealing with other nations. Of course, among Trump’s supporters, many of whom are deeply skeptical and hostile to globalization (which they blame for loss of jobs in the USA), the decision to leave the Paris Accords is one more sign that Trump Is The Man. The protests and complaints from others will be dismissed as the whinings of the losing elites. (As for the impact on the image of the USA in the rest of the world…pffft. The USA needs to be feared, and if those other freeloaders don’t get that, why…nice little capital city you got there, be a shame if a cruise missile was to hit it…)

2. The Tech sector leadership conundrum and fallout from administration actions
Immediately after the election of Donald Trump, a number of IT and Tech sector senior executives met with Trump. It was obvious why they met with him – Trump was the President-elect, and they needed to try and form a working relationship with the new leader of the Executive Branch.
The decision by those executives put them in an interesting bind. IT and Tech sector employees are generally well-educated, mobile, well-paid knowledge workers. They are generally globalist and forward-thinking in their worldview – and not likely to be supporters of Donald Trump. (anecdotally, most of my current work colleagues are not fans of Donald Trump, and many of them are not GOP supporters).
The tech employers are therefore finding themselves in a scenario where their employees’ value system and their public position of engagement with the Trump administration are at odds. While there is no requirement for employers’ public positions to match the worldviews of their employees, (the primary responsibility of leaders is to the stockholders), it is never a good idea to alienate employees. Tech employees are mobile and have other options.
Which brings us to the fallout..one of the leading Tech CEOs, Elon Musk, has resigned from his role as a member of the Presidential Council. Robert Iger of Disney has also resigned. This may be the beginning of a wider exodus of business leaders. Most business leaders are not climate change skeptics, and are deeply adverse to uncertainty, which is one of the inevitable outcomes of having a carnival barker in the role of POTUS. The actions of the administration are threatening to global stability,

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The outrage over Kathy Griffin and the exaggeration of celebrity impact

There is a lot of nonsense being talked about celebrities in the wake of the controversy over Kathy Griffin’s waving of a fake severed head of Donald Trump.
Celebrities are merely instances of homo sapiens, just like us. To use the old saying, hey put their pants on one leg at a time. They might be well-known public figures, but that doesn’t magically multiply their intellect or wisdom. In fact it may well reduce their overall wisdom, since many celebrities live in a bubble, cut off from the real world as most of us know it. This is one reason why many celebrity utterances sound disconnected from reality.
Numerous instances exist from prior election cycles of electors creating models of Barack Obama being hung in effigy, and Hillary Clinton models in jail clothing, and also a severed head model of Hillary Clinton. The action by Kathy Griffin is not a new development in public discourse. People who deny that reality are unserious partisans, and I have no interest in a debate on that topic.
As is normal when people are informed that their in-group is guilty of equally bad behavior, the people in question have been furiously rationalizing the behavior away. The most common attempted rationalization is that Fred Doe from Upper Podunk, who hung Barack Obama in effigy from his porch, is not a celebrity, unlike Kathy Griffin, so Kathy Griffin’s action is much worse.
This is bullshit. If you attach more importance to the words and actions of a celebrity, you’re the fool here. The USA has a fatal fascination with celebrity, as proven by the tendency of electors to be impressed by all manner of celebrities when they decide to run for elective office. If you buy this rationalization, you are perpetuating that naive fascination. Celebrities are not inviolate idols. They are regular people, and their words and actions should be assessed on that basis. Words can be multiplied across communication channels, but that does not magically convert gibberish to nonsense. (It’s like using ALL CAPS in comments on the internet. It might make you feel more important, but it makes you look like one of a combination of angry, pompous or unable to use a keyboard).
Charles Barkley had a memorable response to some of this a few years ago, when asked whether NBA players ought to be more conscious of being role models in their actions and words because of their impact on young people. “Why should NBA players be role models for kids? What about their parents?” was his response.
Let me be blunt. If you think that the words and actions of a person are any more powerful because they are a celebrity, you’re a dupe for the showbiz approach to the evaluation of facts, truth and what is wise.

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How to spot a Twitter bot

This series of tweets is a good primer for how to spot a bot.
This is important information. All of the evidence that is visible in Twitter shows that Donald Trump is gearing up to fight a propaganda battle using social media. He has blocked opposing Twitter users who have large numbers of followers, in order to choke off propagation of messages that oppose his own, and his account has been collecting millions of new followers in the last 3 days, nearly all of which appear to be bots. Those bots are, in turn, Following the top 20+ Twitter users worldwide.
The tactics seem quite clear (and given that a lot of Twitter data is in the public domain, the aims of the tactics cannot be hidden). Trump is likely to use the bots to re-tweet his tweets to the bot followers, saturating Twitter with millions of copies of his original Tweets, plus whatever supporting verbiage is attached to the tweets. This will overwhelm many Twitter users and accounts with pro-Trump messages. Think of this as a DMOS (Distributed Monopolization Of Service) attack on Twitter, to swamp out any oppositional messaging.
Twitter could, of course, stop this all pretty quickly if they suspended Trump’s two accounts (his personal one and the White House official POTUS account). They have every legal right to do so, but I suspect that they will be very reluctant to do that. However…if the alternative is to see the Twitter platform reduced to partisan irrelevance, they may have to take action. There are other social networks waiting in the wings to pick up the pieces (notably Mastodon). If Twitter is seen as a platform dominated by white noise generated by robots, it will die quickly.

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The backdrop of the GOP win in the Montana special election

This commentary (extracted from Twitter) by Anne Helen Petersen, explains some of the backdrop to the election win by Greg Gianforte in Montana. (There is another factor not discussed in this analysis, namely the massive fundraising difference between the GOP and the Democratic Party in Montana).

Leading up to tonight’s results, want to relate the best recap I’ve heard about how Montana politics got the way they are today
This theory comes from Ron Moody, an old-timer out of Lewistown, Montana, a former wildlife warden, & keen political observer
with added context from And Bill Spoja, a lawyer and rancher who’s lived in Lewistown his whole life
Both remember a time when Montana was truly purple. But since the ‘90s, many counties, including theirs, have gone much darker red
Looking back, it’s clear that a major part of the shift was Rush Limbaugh on the radio and Fox News on the tv
But the overall shift in the state came from somewhere else: well-off conservatives moving to Montana from urban areas
These people were increasingly frustrated with liberal politics of the city, sold their houses, and bought houses double the size in Montana
….With ample money leftover to live on. They came to Montana because it matched a conservative dream of America, where men are men, etc.
They mostly came to Western Montana, but the tide extended all the way over to Lewistown, in the Eastern part of the state
This meshes with previous reporting in Flathead region, where people would go on vaca & love how overwhelmingly white it was, then move here
So it’s these New Montanans, fleeing California/Arizona/Texas cities, combined with Limbaugh/Fox inflammation of existing MT conservatives
You could definitely include Gianforte in that first group: moved to Bozeman in the 1990s, fundamentalist Christian, Conservative
The ideology of the prosperity gospel runs strong through both groups: that Puritan idea that your chosenness is manifest in success/wealth
So even if Gianforte is broadly unlikeable with his base, his success, like Trump’s, is testament enough to his worthiness, his Elect-ness
As for Quist, GOP has underestimated how many people have known/met Quist over 3 decades — especially in rural areas
Quist went to 49 counties, all reservations. Brought out “gravel-road” Dems who’d been silent/invisible for years b/c of strength of GOP
He won the nomination in part by going out to rural counties w/dormant Democratic organizations — whose delegates then voted for him at convention
So there’s a little background theory from some Montana old-timers.
And then a bodyslam happened. So who the fuck knows.
But this is just further proof that the best/most interesting people to talk to on the campaign trail are almost always over the age of 70
They have the context, they have the history, and they have very little fear of speaking their minds.

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The psychology of leaking in organizations

When the most accurate and substantive information about what is occurring with any organization is being revealed internally and/or externally via unauthorized communication, this shows that one or more of the following is true:
1. The leadership of the organization has no credibility with the employees, and is not respected by them
2. The leadership is engaging in abuses of power
3. The leadership is asking employees to engage in behaviors that are unethical and/or illegal
4. Leadership is unable or unwilling to communicate effectively or usefully to employees and external partners and customers
Systemic and endemic leaks occur for two main reasons:
– as a means of promulgating facts and truth, as a counter to The Official Position (which is regarded by the leakers as untrue and deceptive)
– a cry for help, along the lines of “this organization is dysfunctional and is unable to address that dysfunctionality internally, so we need external help”.
Leakers usually engage in internal dissent first, only to be told to Shut The Hell Up, since the organization is usually incapable of distinguishing between dissent and disloyalty. This is always true in authoritarian organizations, where unconditional loyalty and obeisance to leadership is the single most important behavior prized by leadership.
The standard focus on punishing leakers by many organizations sually sends the message that the organization is in denial about its dysfunctionalities, and intends to sweep it under the carpet by punishing leakers, rather than by addressing the root causes of dissatisfaction.
The current avalanche of leaks from within government bodies under the Trump administration provides compelling evidence that the leadership being provided by the Executive Branch is both deficient and dysfunctional.

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Accountability of We The People

Remember: every time you look at the credentials, track record, personality and fitness for office of any prospective or actual Donald Trump appointee, remember that this appointee may end up in his administration because enough electors thought it was a good idea to make Donald Trump the President.
We The People, collectively, gave Trump this opportunity to lead the USA.
So if I find anybody on my social media sites or platforms who I know voted for Trump, whining about his appointees, his actions as POTUS, or his approach to governance, I am going to pretty quickly remind them of that fact.
Anybody who voted for Donald Trump owns the accountability. No hiding, bullshitting or handwringing along the lines of “but I didn’t think he really would do all of those things!”. If you try that last line with me, prepare to be ridiculed. You don’t like it? Too bad.

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